SECTION I
Clause 1
Purpose and scope
(a) The purpose of these Standard Contractual Clauses (the Clauses) is to ensure compliance with Article 28(3) and (4) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
(b) The controllers and processors listed in Annex I have agreed to these Clauses in order to ensure compliance with Article 28(3) and (4) of Regulation (EU) 2016/679.
(c) These Clauses apply to the processing of personal data as specified in Annex II.
(d) Annexes I to IV are an integral part of the Clauses.
(e) These Clauses are without prejudice to obligations to which the controller is subject by virtue of Regulation (EU) 2016/679.
(f) These Clauses do not by themselves ensure compliance with obligations related to international transfers in accordance with Chapter V of Regulation (EU) 2016/679.
Clause 2
Invariability of the Clauses
(a) The Parties undertake not to modify the Clauses, except for adding information to the Annexes or updating information in them.
(b) This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a broader contract, or from adding other clauses or additional safeguards provided that they do not directly or indirectly contradict the Clauses or detract from the fundamental rights or freedoms of data subjects.
Clause 3
Interpretation
(a) Where these Clauses use the terms defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.
(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.
(c) These Clauses shall not be interpreted in a way that runs counter to the rights and obligations provided for in Regulation (EU) 2016/679 or in a way that prejudices the fundamental rights or freedoms of the data subjects.
Clause 4
Hierarchy In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties existing at the time when these Clauses are agreed or entered into thereafter, these Clauses shall prevail.
Clause 5 – Optional
Docking clause
(a) Any entity that is not a Party to these Clauses may, with the agreement of all the Parties, accede to these Clauses at any time as a controller or a processor by completing the Annexes and signing Annex I.
(b) Once the Annexes in (a) are completed and signed, the acceding entity shall be treated as a Party to these Clauses and have the rights and obligations of a controller or a processor, in accordance with its designation in Annex I.
(c) The acceding entity shall have no rights or obligations resulting from these Clauses from the period prior to becoming a Party.
SECTION II – OBLIGATIONS OF THE PARTIES
Clause 6
Description of processing(s) The details of the processing operations, in particular the categories of personal data and the purposes of processing for which the personal data is processed on behalf of the controller, are specified in Annex II.
Clause 7
Obligations of the Parties
7.1. Instructions
(a) The processor shall process personal data only on documented instructions from the controller, unless required to do so by Union or Member State law to which the processor is subject. In this case, the processor shall inform the controller of that legal requirement before processing, unless the law prohibits this on important grounds of public interest. Subsequent instructions may also be given by the controller throughout the duration of the processing of personal data. These instructions shall always be documented.
(b) The processor shall immediately inform the controller if, in the processor’s opinion, instructions given by the controller infringe Regulation (EU) 2016/679 or the applicable Union or Member State data protection provisions.
7.2. Purpose limitation The processor shall process the personal data only for the specific purpose(s) of the processing, as set out in Annex II, unless it receives further instructions from the controller.
7.3. Duration of the processing of personal data Processing by the processor shall only take place for the duration specified in Annex II.
7.4. Security of processing
(a) The processor shall at least implement the technical and organisational measures specified in Annex III to ensure the security of the personal data. This includes protecting the data against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to the data (personal data breach). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purposes of processing and the risks involved for the data subjects.
(b) The processor shall grant access to the personal data undergoing processing to members of its personnel only to the extent strictly necessary for implementing, managing and monitoring of the contract. The processor shall ensure that persons authorised to process the personal data received have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
7.5. Sensitive data If the processing involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences ("sensitive data"), the processor shall apply specific restrictions and/or additional safeguards.
7.6. Documentation and compliance
(a) The Parties shall be able to demonstrate compliance with these Clauses.
(b) The processor shall deal promptly and adequately with inquiries from the controller about the processing of data in accordance with these Clauses.
(c) The processor shall make available to the controller all information necessary to demonstrate compliance with the obligations that are set out in these Clauses and stem directly from Regulation (EU) 2016/679. At the controller’s request, the processor shall also permit and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or an audit, the controller may take into account relevant certifications held by the processor.
(d) The controller may choose to conduct the audit by itself or mandate an independent auditor. Audits may also include inspections at the premises or physical facilities of the processor and shall, where appropriate, be carried out with reasonable notice.
(e) The Parties shall make the information referred to in this Clause, including the results of any audits, available to the competent supervisory authority/ies on request.
7.7. Use of sub-processors
(a) The processor has the controller’s general authorisation for the engagement of sub-processors from an agreed list. The processor shall specifically inform in writing the controller of any intended changes of that list through the addition or replacement of sub-processors at least 30 days in advance, thereby giving the controller sufficient time to be able to object to such changes prior to the engagement of the concerned sub-processor(s). The processor shall provide the controller with the information necessary to enable the controller to exercise the right to object. The list of sub-processors authorised by the controller can be found in Annex IV. The Parties shall keep Annex IV up to date.
(b) Where the processor engages a sub-processor for carrying out specific processing activities (on behalf of the controller), it shall do so by way of a contract which imposes on the sub-processor, in substance, the same data protection obligations as the ones imposed on the data processor in accordance with these Clauses. The processor shall ensure that the sub-processor complies with the obligations to which the processor is subject pursuant to these Clauses and to Regulation (EU) 2016/679.
(c) At the controller’s request, the processor shall provide a copy of such a sub-processor agreement and any subsequent amendments to the controller. To the extent necessary to protect business secret or other confidential information, including personal data, the processor may redact the text of the agreement prior to sharing the copy.
(d) The processor shall remain fully responsible to the controller for the performance of the sub-processor’s obligations in accordance with its contract with the processor. The processor shall notify the controller of any failure by the sub-processor to fulfil its contractual obligations.
(e) The processor shall agree a third party beneficiary clause with the sub-processor whereby – in the event the processor has factually disappeared, ceased to exist in law or has become insolvent – the controller shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.
7.8. International transfers
(a) Any transfer of data to a third country or an international organisation by the processor shall be done only on the basis of documented instructions from the controller or in order to fulfil a specific requirement under Union or Member State law to which the processor is subject and shall take place in compliance with Chapter V of Regulation (EU) 2016/679.
(b) The controller agrees that where the processor engages a sub-processor in accordance with Clause 7.7. for carrying out specific processing activities (on behalf of the controller) and those processing activities involve a transfer of personal data within the meaning of Chapter V of Regulation (EU) 2016/679, the processor and the sub-processor can ensure compliance with Chapter V of Regulation (EU) 2016/679 by using standard contractual clauses adopted by the Commission in accordance with Article 46(2) of Regulation (EU) 2016/679, provided the conditions for the use of those standard contractual clauses are met.
Clause 8
Assistance to the controller
(a) The processor shall promptly notify the controller of any request it has received from the data subject. It shall not respond to the request itself, unless authorised to do so by the controller.
(b) The processor shall assist the controller in fulfilling its obligations to respond to data subjects’ requests to exercise their rights, taking into account the nature of the processing. In fulfilling its obligations in accordance with (a) and (b), the processor shall comply with the controller’s instructions.
(c) In addition to the processor’s obligation to assist the controller pursuant to Clause 8(b), the processor shall furthermore assist the controller in ensuring compliance with the following obligations, taking into account the nature of the data processing and the information available to the processor:
(1) the obligation to carry out an assessment of the impact of the envisaged processing operations on the protection of personal data (a data protection impact assessment) where a type of processing is likely to result in a high risk to the rights and freedoms of natural persons;
(2) the obligation to consult the competent supervisory authority/ies prior to processing where a data protection impact assessment indicates that the processing would result in a high risk in the absence of measures taken by the controller to mitigate the risk;
(3) the obligation to ensure that personal data is accurate and up to date, by informing the controller without delay if the processor becomes aware that the personal data it is processing is inaccurate or has become outdated;
(4) the obligations in Article 32 Regulation (EU) 2016/679.
(d) The Parties shall set out in Annex III the appropriate technical and organisational measures by which the processor is required to assist the controller in the application of this Clause as well as the scope and the extent of the assistance required.
Clause 9
Notification of personal data breach In the event of a personal data breach, the processor shall cooperate with and assist the controller for the controller to comply with its obligations under Articles 33 and 34 Regulation (EU) 2016/679 taking into account the nature of processing and the information available to the processor.
9.1 Data breach concerning data processed by the controller In the event of a personal data breach concerning data processed by the controller, the processor shall assist the controller:
(a) in notifying the personal data breach to the competent supervisory authority/ies, without undue delay after the controller has become aware of it, where relevant/(unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons);
(b) in obtaining the following information which, pursuant to Article 33(3) Regulation (EU) 2016/679, shall be stated in the controller’s notification, and must at least include:
(1) the nature of the personal data including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;
(2) the likely consequences of the personal data breach;
(3) the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.
Where, and insofar as, it is not possible to provide all this information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.
(c) in complying, pursuant to Article 34 Regulation (EU) 2016/679, with the obligation to communicate without undue delay the personal data breach to the data subject, when the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons.
9.2 Data breach concerning data processed by the processor In the event of a personal data breach concerning data processed by the processor, the processor shall notify the controller without undue delay after the processor having become aware of the breach. Such notification shall contain, at least:
(a) a description of the nature of the breach (including, where possible, the categories and approximate number of data subjects and data records concerned);
(b) the details of a contact point where more information concerning the personal data breach can be obtained;
(c) its likely consequences and the measures taken or proposed to be taken to address the breach, including to mitigate its possible adverse effects.
Where, and insofar as, it is not possible to provide all this information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.
The Parties shall set out in Annex III all other elements to be provided by the processor when assisting the controller in the compliance with the controller’s obligations under Articles 33 and 34 of Regulation (EU) 2016/679.
SECTION III – FINAL PROVISIONS
Clause 10
Non-compliance with the Clauses and termination
(a) Without prejudice to any provisions of Regulation (EU) 2016/679, in the event that the processor is in breach of its obligations under these Clauses, the controller may instruct the processor to suspend the processing of personal data until the latter complies with these Clauses or the contract is terminated. The processor shall promptly inform the controller in case it is unable to comply with these Clauses, for whatever reason.
(b) The controller shall be entitled to terminate the contract insofar as it concerns processing of personal data in accordance with these Clauses if:
(1) the processing of personal data by the processor has been suspended by the controller pursuant to point (a) and if compliance with these Clauses is not restored within a reasonable time and in any event within one month following suspension;
(2) the processor is in substantial or persistent breach of these Clauses or its obligations under Regulation (EU) 2016/679;
(3) the processor fails to comply with a binding decision of a competent court or the competent supervisory authority/ies regarding its obligations pursuant to these Clauses or to Regulation (EU) 2016/679.
(c) The processor shall be entitled to terminate the contract insofar as it concerns processing of personal data under these Clauses where, after having informed the controller that its instructions infringe applicable legal requirements in accordance with Clause 7.1 (b), the controller insists on compliance with the instructions.
(d) Following termination of the contract, the processor shall, at the choice of the controller, delete all personal data processed on behalf of the controller and certify to the controller that it has done so, or, return all the personal data to the controller and delete existing copies unless Union or Member State law requires storage of the personal data. Until the data is deleted or returned, the processor shall continue to ensure compliance with these Clauses.
ANNEX I LIST OF PARTIES
Controller(s):
The Customer identified in the Subscription Agreement (legal name, registration number, registered office and data-protection contact as stated there).
Processor(s):
[Identity and contact details of the processor(s) and, where applicable, of the processor’s data protection officer]
Framme Group Oy Ab, Business ID 2382074-9, Pieni Roobertinkatu 9, 00130 Helsinki, Finland. Contact: Data Protection and Security Contact, tech@framme.com
Acceptance of the Subscription Agreement by Customer in accordance with Section 21 of the Service Terms constitutes Customer’s signature and accession to these Clauses, and Framme’s acceptance of the Subscription Agreement constitutes Framme’s signature and accession. No separate signature is required in this Annex I.
ANNEX II: DESCRIPTION OF THE PROCESSING
Categories of data subjects whose personal data is processed
- Customer’s Users (employees, contractors and other personnel of Customer authorised to access the Service)
- Customer’s customers, prospects and business partners
- Gift recipients designated by Customer to receive items via Magic Link Orders or direct Shop Orders
- Customer’s representatives (billing contact, signatory, notice contact, Data Protection contact)
Categories of personal data processed
- Identifiers: first name, last name
- Contact data: email address, phone number (optional for some flows)
- Delivery data: delivery address, recipient instructions (optional)
- Order data: Order ID, line items, Order timestamps, redemption events
- Account data (for Users only): role, hashed password, authentication metadata
- Technical/operational data: IP address at redemption, session identifiers, audit-log entries (collected for platform security and abuse prevention)
Sensitive data processed (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures. Not applicable. Customer must not process Special Categories of Personal Data under Article 9 GDPR or criminal-conviction data under Article 10 GDPR through Framme Shop without Framme’s prior written authorisation (see Section 17 of the Agreement).
Nature of the processing Collection, storage, organisation, retrieval, transmission to Sub-processors for fulfilment (3PL, suppliers, branding partners, carriers), transmission to payment processor for checkout, transmission to parcel-tracking provider (tracking number only), backup, deletion or anonymisation on termination.
Purpose(s) for which the personal data is processed on behalf of the controller Operating Customer’s Shop, executing Orders (including Magic Link Orders), fulfilling and delivering Orders to recipients, handling returns and complaints, providing User authentication and account management, and providing analytics and reporting to Customer. Framme does not use Customer Personal Data for marketing or for any purpose not necessary to deliver the Services.
Duration of the processing Framme processes Customer Personal Data for the following operational retention windows:
- Account and User data: for the duration of the Agreement, then deleted or anonymised in accordance with Section 14 of the Service Terms (export window + 90 days)
- Order and delivery data: for the duration of the Agreement; thereafter order line items, prices and invoicing records for 6 years after the end of the calendar year of the Order under Finnish bookkeeping law (Kirjanpitolaki 1336/1997). Recipient contact details (name, address, email, phone) are deleted or anonymised 90 days after the Export Window in accordance with Section 14 of the Service Terms, except where needed for an open complaint, return or carrier claim
- Magic Link redemption logs and platform security/abuse-prevention logs: 12 months from the date of the event
- Encrypted backups: aged out under Framme’s standard backup-retention windows (currently up to 35 days)
- Aggregated, anonymised data: retained indefinitely for service-improvement purposes (this is no longer Personal Data within the meaning of GDPR Recital 26)
Framme will return or delete Personal Data on termination in accordance with Section 14 of the Service Terms.
For processing by (sub-) processors, also specify subject matter, nature and duration of the processing. See Annex IV for the list of Sub-processors and the nature of processing performed by each. The duration of processing by each Sub-processor matches the duration set out above for the corresponding personal-data category, save where the Sub-processor has an independent legal retention obligation (for example, payment processors retaining transaction records under PSD2 and anti-money-laundering legislation).
ANNEX III TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA
Framme implements and maintains the following technical and organisational measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures mirror Section 8.5 of the Agreement and form the contractual baseline under Clause 7.4 of these Clauses:
(a) Encryption of Personal Data at rest in Framme’s primary databases (Amazon Aurora PostgreSQL), object storage (Amazon S3), queueing (Amazon SQS) and cache layers (Amazon ElastiCache for Valkey).
(b) Encryption in transit on all public network paths via TLS, including the public API, customer-facing Shop and operator console.
(c) Per-environment access control using AWS IAM with least-privilege roles, with service credentials stored in AWS Secrets Manager and not in code repositories.
(d) Hashing of authentication passwords with bcrypt, supported by a documented password complexity policy.
(e) Rate-limiting on public endpoints and IP-based lockout on authentication endpoints to defeat credential-stuffing and similar abuse.
(f) Personally identifiable information (PII) redacted in production application logs.
(g) Regular backups of the primary database with point-in-time recovery within the configured backup retention window (currently up to 35 days).
Additional sub-processor-level measures: Personal Data is hosted in AWS region eu-central-1 (Frankfurt, Germany) under the AWS GDPR Data Processing Addendum, which incorporates the European Commission Standard Contractual Clauses where applicable. AWS maintains certifications under ISO/IEC 27017 (cloud security), ISO/IEC 27701 (privacy information management) and ISO/IEC 27018 (cloud privacy).
For transfers to (sub-) processors, also describe the specific technical and organisational measures to be taken by the (sub-) processor to be able to provide assistance to the controller.
At any given time, the processor can support the controller to transfer data securely to a controller-selected destination from Framme’s systems and (where applicable) those of its sub-processors. Framme will notify the controller of any Personal Data Breach without undue delay and in any event within seventy-two (72) hours of becoming aware of the breach, in accordance with Section 8.6 of the Agreement.
Description of the specific technical and organisational measures to be taken by the processor to be able to provide assistance to the controller.
Customer can request assistance through Framme’s live chat in the operator console and through support@framme.com. For Data Subject Requests under Articles 15–22 GDPR, Framme provides reasonable assistance in accordance with Section 8.7 of the Agreement.
ANNEX IV: LIST OF SUB-PROCESSORS
The controller has authorised the use of the following sub-processors as of the Effective Date. Framme may update this list from time to time in accordance with Section 8.3 of the Agreement and Clause 7.7 of these Clauses.
Change-notification mechanism. Where Framme intends to engage a new Sub-processor or to replace an existing one, Framme will notify the controller in writing (email to the notice contact is sufficient) at least thirty (30) days before the new Sub-processor begins processing Customer Personal Data. The controller may object on reasonable data-protection grounds within that 30-day window. If the objection cannot be resolved through good-faith discussion, the controller may terminate the affected Services on written notice and Framme will refund any Fees pre-paid for the period after the effective date of termination on a pro-rata basis.
1. Amazon Web Services EMEA SARL 38 avenue John F. Kennedy, L-1855 Luxembourg Processing: hosting, database, object storage, queueing, transactional email infrastructure (Simple Email Service). Personal Data is stored and processed in AWS region eu-central-1 (Frankfurt, Germany); transactional email is dispatched via AWS region eu-west-1 (Ireland).
2. Stripe Payments Europe Limited Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland Processing: card-payment processing via Stripe Checkout. Framme transmits the Order email address and Order metadata to Stripe. Stripe collects card details directly under its own PCI scope and acts as an independent controller in respect of cardholder data.
3. AfterShip Limited Suite 1700, 17/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong Processing: parcel-tracking aggregation. Framme transmits only the tracking number and the carrier slug; no recipient personal data is sent to AfterShip. AfterShip relies on European Commission Standard Contractual Clauses (2021/914) for transfers from the EEA.
4. Ongoing Warehouse AB Sweden Processing: warehouse-management system (WMS) software-as-a-service used by Framme's 3PL operator (item 5). The recipient's delivery profile and Order line items are held within the WMS for the duration necessary to fulfil Orders.
5. 3PLogistiikka Group Oy Business ID 2568176-2, Rahtiraitti 7, 04220 Sipoo, Finland Processing: third-party logistics (3PL) warehouse fulfilment. Framme transmits the recipient's delivery profile (name, address, email, phone) and Order line items for Orders fulfilled from the 3PL warehouse.
6. Deutsche Post DHL Group (DHL) Germany Processing: parcel carrier services for shipments dispatched on Framme’s DHL account. DHL receives the recipient’s delivery profile (name, address, phone, email).
7. PostNord Group AB Sweden / Denmark Processing: parcel carrier services for shipments dispatched on Framme’s PostNord account. PostNord receives the recipient’s delivery profile.
8. WorkOS Inc. (applies only where Enterprise SSO is selected in the Subscription Agreement) 548 Market St PMB 20272, San Francisco, CA 94104, United States Processing: single sign-on authentication and directory synchronisation for Customer's identity provider. Framme transmits user directory attributes (name, email, employee ID, group memberships, authentication status). Transfers are made under Commission Implementing Decision (EU) 2021/914, Module Three; transfer impact assessment on file, shared on request.
9. Suppliers and branding partners nominated for Customer's Shop Various locations, identified within Customer’s storefront configuration. Processing: production and shipping of made-to-order or branded goods. Framme transmits the recipient’s delivery profile and Order line items via a Production Order. Where a supplier is located outside the EEA, transfers are made under European Commission Standard Contractual Clauses (2021/914) in accordance with Clause 7.8 of these Clauses. Framme makes the current per-Shop supplier and branding-partner list available to the controller on request.